Terms and conditions

1. Who we are

These terms are between you and SDHOLIDAYS LTD (company number 17503279), which trades as Shaz Does Holidays ("we", "us"). Shaz Does Holidays is the brand name of SDHOLIDAYS LTD. We run the website at shazdoesholidays.com and the holiday planner at shazdoesholidays.com/app/ (together, the "service").

Contact: hello@shazdoesholidays.com. By using the service you agree to these terms. If you don't agree, please don't use it. Please also read our privacy policy and cookie policy.

2. What the service is, and what it isn't

• The service helps you plan trips: comparing ways to get there, finding places to stay, building days out, tracking your budget and keeping a trip log.
• We are not a travel agent or tour operator. We don't take bookings or payments for travel. If you book through a link, your contract is with that company, not with us. Our service doesn't give you ATOL, ABTA or similar financial protection.
• Prices, fares, hotel rates, times, weather and distances are indicative estimates from our own calculations and from third parties. They change quickly and can be wrong. Always confirm prices, availability and travel advice (for example from the UK government's Foreign, Commonwealth and Development Office) before you book or travel.
• We try to keep the service accurate and available, but we can't promise it will always be error-free or uninterrupted.

3. Affiliate links

Some links on the service are affiliate links. If you book through them we may earn a small commission, at no extra cost to you. This doesn't change the prices you see and doesn't decide what we show you.

4. Plans and payments

Free planner. You can use the planner for free. We may change what is included in the free planner over time.

Launch offer. If you join our launch list before the Deal Club opens on 27 November 2026, and tick the box to say we can email you, we will email you a code on the day the Deal Club opens. With it, Deal Club Annual costs £11 a year (the standard price is £22 a year), and you keep paying £11 a year for as long as your Deal Club Annual membership continues without a break. If your membership ends (for example you cancel, or a renewal payment fails and isn't put right), the offer ends with it and any later membership is at the price at the time. The code is for Deal Club Annual only, can be used once, is personal to you and cannot be combined with other offers. We will email it to you when the Deal Club opens, and it will work for a limited time that the email will state. The offer is not available to people who join the list after the Deal Club opens. Everyone who joined the list before 17 October 2026 under our earlier launch offer gets this offer instead.

Launch price. From the day the Deal Club opens until 31 December 2026, the first year of Deal Club Annual costs £15 for new members. It renews at the standard price (£22 a year) unless you cancel. The launch price doesn't apply to Deal Club Monthly and can't be combined with other offers.

Paid plans. We plan to offer the Shaz Does Holidays Deal Club as Deal Club Annual at £22 a year and Deal Club Monthly at £3.99 a month. The price you see is the price you pay. Members see the full list of deals in the planner from their own airport, and get deal alerts with hotel ideas, unlimited saved trips, multi-centre tours and sync. The Deal Club is not open to everyone yet. Until they open, we may give deal alerts to individual people using a personal access code. If you want to hear when the Deal Club opens, you can join the launch list.

When paid plans open, these terms will apply to them:

• There is no free trial.
• Payment is taken through our payment provider. We don't see or store your card details.
• Deal Club Monthly renews each month and Deal Club Annual renews each year, until you cancel. You can cancel at any time, and your plan then runs until the end of the period you have paid for.
• Changed your mind? If you cancel within 14 days of joining the Deal Club, or within 14 days of your Deal Club Annual membership renewing, we'll give you a full refund of that payment, even if you've started using it. Email hello@shazdoesholidays.com from the address you joined with, or cancel with the Manage my membership button in your welcome email and let us know. We'll refund the card you paid with, normally within 5 working days, and your Deal Club access ends when we do.
• After 14 days you can still cancel at any time. Your membership then carries on until the end of the month or year you've paid for, and isn't renewed. We don't refund the rest of that month or year, except where the law says we must (for example, if the service isn't as described, or if we stop providing it). This doesn't affect your legal rights.
• We'll tell you before we change the price of a plan you are already on, and you can cancel before the new price starts.

5. Access codes

When you join the Deal Club and your payment goes through, we email you your own access code straight away, and show it on the page you come back to. An access code is personal to the person it was issued to, and works on up to 3 of your devices. You can free up a device in My Account. Please don't share it. A code that is shared with other people may be switched off. We can switch a code off, or let it end on its date. If that happens, you go back to the free planner and your saved trips stay on your device. Deal alerts are emailed to the address the code was issued for.

5a. Holiday Points (the Deal Club referral scheme)

Holiday Points are a reward for Deal Club members who recommend the Deal Club to friends. They are a referral reward only: they are swapped for gift cards and can't be used to pay for, or reduce the price of, a Deal Club membership. These rules apply:

• Who can earn. Deal Club members (Annual or Monthly) with their own access code. Group test codes don't earn points. Your personal link is in My Account in the planner.
• What earns points. A friend who has never been a Deal Club member joins with your link (or joins our launch list with your link and becomes a member within 12 months). For your first-ever friend on Deal Club Annual you earn 600 points (once per member). After that, for a friend on Deal Club Annual you earn 125 points for each of your first 4 friends in any 12 months (Explorer), 150 points for your 5th to 9th (Voyager) and 190 points from your 10th (Globetrotter). For a friend on Deal Club Monthly you earn 80 points once they have paid 3 monthly payments. Points promotions: a friend who joins between 1 and 31 January 2027 (UK time) earns you double the points shown here; we may run other promotions and will say on our website when they apply. Each friend only counts once.
• When points can be spent. Points for an Annual friend can be spent 14 days after they join (their cancellation period). If their first payment is refunded, the points are taken away, including from your balance if you have already spent them. A refund of a later payment, such as an Annual renewal, doesn't affect your points.
• What doesn't count. You can't earn points for yourself, your own other email addresses, someone who lives with you, or anyone who has been a member before. Don't post your link anywhere it could look as if it is from us, don't pay for adverts using it, and say that you earn points when you share it publicly (for example "I get points if you join"). We can remove points, or end your part in the scheme, if we reasonably think these rules have been broken or the scheme is being misused.
• Gift cards. Each point is worth 2p when swapped for a gift card. In My Account you can swap points for gift cards in steps of 1,250 points (£25), as many times as your points allow. We email them to you at the start of each quarter (January, April, July and October), and we choose the gift card retailer.
• Value and expiry. Points have no cash value, can't be exchanged for cash, used towards your membership, transferred or sold, and are not your property until swapped for a gift card. Points expire if there has been no activity on your points (earning or spending) for 24 months. If your Deal Club membership ends, email us within 6 months and we will help you swap points you already have for a gift card.
• Changes. We may change or end Holiday Points. We'll give you at least 30 days' notice by email or on the site, and points you have already earned will stay usable for at least that long.

6. Your trips and information

• The trips, notes and details you enter are yours.
• Your information is kept on your own device. If you clear your browser data, change device or lose the device, you could lose it. Please use Back up everything in My Account, or turn on sync, to keep a safe copy.
• If you turn on sync, you let us store your information online so it appears on your other devices. Keep your sync code private. Anyone who has it can see and change your saved trips.
• We explain how we use your personal information in our privacy policy.

7. Using the service properly

Please use the service fairly and lawfully. Don't:

• try to break, overload or get around the protection of the service, or access areas you aren't allowed into;
• copy or collect large amounts of our content or data by automated means;
• use the service to send spam, break the law or harm others;
• use a personal access code that wasn't issued to you.

We may suspend or end access if these terms are broken.

8. Our content and other people's

The design, text, photos and software of the service belong to us or are used with permission. You may use the service for your own personal trip planning but may not copy or resell it. Names, logos, prices and images of third parties belong to them. We aren't responsible for other companies' websites, products or services, or for what happens if you use them.

9. Our responsibility to you

Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Your legal rights as a consumer are not affected.

Subject to that, and because the free planner is provided without charge:

• we provide the service "as is" and aren't responsible for decisions you make, or losses you suffer, because you relied on an estimate, a price, a time or other information in the service, or because of something a third party did or didn't do;
• we aren't responsible for losses we couldn't reasonably have predicted, or for lost profit or business, if you use the service for business purposes;
• if we are found responsible to you for something else, our total responsibility for any one problem is limited to the amount you paid us in the 12 months before it happened, or £100 if you haven't paid us anything.

10. Changes, and ending the service

We may improve or change the service, and update these terms, from time to time. The date at the top shows when they last changed. If we make a change that matters to you, we'll tell you in advance where we can. If you carry on using the service after a change, you agree to the new terms. We may also, with reasonable notice, stop providing all or part of the service. If you have paid for a plan we stop, we'll refund the part you haven't used.

11. Complaints

If something goes wrong, please email hello@shazdoesholidays.com and tell us what happened. We'll aim to reply within a few working days and to sort it out fairly.

12. Law and courts

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.